Refund and Cancellation Policy

Last Updated: May 9, 2025

We want you to be delighted with your Gulfflora order. This policy outlines our process for cancellations and refunds.

Cancellations

• You may cancel your order without questions up to 6 hours before the scheduled delivery time.
• To cancel, contact us at orders@gulfflora.com or +966 54 206 3482 with your order number.
• Cancellations after the 6-hour window may not be possible due to supplier preparation and are non-refunded.

Refunds

• Refunds are processed within 24 hours after delivery if:
• The order was not delivered as requested (e.g., wrong product, late delivery).
• The product was damaged or of poor quality upon receipt.
• To request a refund, contact us at orders@gulfflora.com or +966 54 206 3482 with your order number and details (e.g., photos of damaged items).
• Refunds are issued to the original payment method within [Insert processing time, e.g., 5-7 business days].

Non-Refundable Cases

• Orders cancelled less than 6 hours before delivery.
• Issues reported more than 24 hours after delivery.
• Failed deliveries due to incorrect address or recipient unavailability.
• Minor variations in product appearance due to the nature of perishable goods.

Contact Us

For cancellation or refund requests, contact:

• Email: orders@gulfflora.com
• Phone: +966 54 206 3482